Call recording privacy statement
As part of our commitment to providing the best possible service to our customers Inland Revenue records all phone calls answered in, and made by, our permanent call centres. This allows us to identify how we can provide customers with a better service.
We record calls:
- for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate
- for reporting on the types and numbers of enquiries we receive
- to increase the number of transactions that we can complete over the telephone, simplifying our service to you, and
- to ensure we have an accurate record of your call, which may be needed to support any transactions that take place over the phone and/or if there is a dispute.
We understand your personal information is important and we are committed to protecting your privacy. We therefore store the recordings securely for seven years and destroy them after the expiry of this period.
You can request access to and correction of the personal information we hold about you. Unless we have lawful reason for withholding this information we will provide you with access. To access or update your personal information please call us on 0800 377 774.
Privacy policy queries and concerns
If you have any queries or concerns about our privacy policy please contact:
The Privacy Officer
National Office
Inland Revenue
PO Box 2198
Wellington 6140
Email: Privacy Officer.
If you are not satisfied with our response to your concern, you can contact the Privacy Commissioner:
Office of the Privacy Commissioner
PO Box 10094
The Terrace
Wellington 6143
Phone 0800 803 909
Fax 04 474 7590
www.privacy.org.nz
Date published: 29 Jun 2007
Back to top
