Contact us

Ways you can contact Inland Revenue.

You can do it online

You can use My KiwiSaver to monitor your contributions, check or update your details, apply for a contributions holiday and more.

Login or register by clicking the My KiwiSaver button on the top right of this page.

Call us

0800 KIWISAVER (0800 549 472).

If you're calling from outside New Zealand, call +64 4 978 0779.

Calling hours are 8am to 6.30pm, Monday to Friday.

If your first or preferred language is not English

Call our Language Line 0800 549 472 and we'll get an interpreter to assist with your call. This service covers 39 languages and is available 9am and 6pm Monday to Friday.

If you’re deaf or hearing-impaired

Fax us within New Zealand on 0800 447 755.

Email us

If you have a general KiwiSaver enquiry, email our KiwiSaver team. Please don't include your IRD number.

Please don't use this email to:

  • Request personal account information as we cannot give responses to these requests. If you have a personal request use our Secure mail service or call us on 0800 549 472.
  • Ask us for tax or financial advice in your message.

We'll reply to your general queries by email within five working days. If you need an urgent response, or if your request is for personal information, please call us on 0800 549 472.

Write to us

Send all KiwiSaver mail to:

Inland Revenue
PO Box 39090
Wellington Mail Centre
Lower Hutt 5045
New Zealand

If you need financial advice

We can't give you financial advice, and neither can your employer.

For free and impartial information on preparing for your retirement, you can go to the Sorted website.

Contact a financial advisor for independent financial advice on:

  • your personal financial circumstances
  • the overall KiwiSaver initiative and its financial concepts
  • whether or not KiwiSaver is right for you
  • how to choose a scheme or investment product.

Financial advisers are regulated by the Financial Markets Authority and from July 2011 must be licensed. You can read more about using a financial adviser and see a list of authorised financial advisers on the Financial Markets Authority website.

What do you think of this website?

If you have ideas about this website, or an opinion on how we can make it better, then let us know by emailing webmaster@ird.govt.nz.