need to call us

call us during the week between 8 am and 8 pm, and on Saturdays from 9 am to 1 pm:

• individuals call:
  • 0800 549 472 (0800 KIWISAVER), or
  • 04 978 0800 if using a cellphone
• employers call:
  • 0800 377 772, or
  • 04 978 0763 if using a cellphone
• if overseas call 0064 4 978 0779.

If your first or preferred language is not English, call us on Language Line 0800 549 472 and we'll get an interpreter to assist with your call. This service covers 39 languages and is available Monday to Friday between 9 am and 6 pm.

are deaf or hearing-impaired

fax us within New Zealand on 0800 447 755.

have a general KiwiSaver enquiry

email our KiwiSaver team. Please don't include your IRD number, or ask us for tax or financial advice in your message.

We'll reply to you by email within five working days. If you want to keep a copy of your request for your own records, print the confirmation page.

If you need an urgent response, or if your request is for personal information, please call us.

want to:

• ask a question about your KiwiSaver account
• check your current details
• update your details if they change
• view your current scheme information
• get your scheme provider's contact details
• apply for a contributions holiday
• check your contributions holiday status
• opt out (if you've been automatically enrolled)
• see whether we've processed your request, for example, a contributions holiday request

use our personalised information service "Manage my KiwiSaver".

To use this service you need an Inland Revenue user ID and password. This will give you access to online services on both the KiwiSaver and Inland Revenue websites including our secure email facility.

If you don't already have a user ID and password, you can register online.

need to write to KiwiSaver

send all KiwiSaver mail to:

Inland Revenue
PO Box 1454
Hamilton 3240

need forms and guides

• download them through our website, or
• call INFOexpress on 0800 257 773.